Terms of Service

1. About Mitig Picca

Mitig Picca is a gardening and landscaping service provider operating in Singapore. We offer landscape design, vegetable gardening, plant care, and garden maintenance services to residential and commercial clients.

2. Services Offered

Our services include but are not limited to:

• Landscape design and planning
• Vegetable garden setup and maintenance
• Plant care and consultation
• Garden maintenance and upkeep
• Soil improvement and preparation
• Pest control and plant health management

All services are subject to availability and may be modified at our discretion.

3. Booking and Appointments

Service Requests

• All service requests must be submitted through our contact form, phone, or email
• We will provide a written quote for services upon site assessment
• Services commence only after written agreement and payment terms are established

Cancellation Policy

• Clients may cancel appointments with 24 hours notice without penalty
• Cancellations with less than 24 hours notice may incur a cancellation fee
• We reserve the right to cancel services due to weather or safety concerns

4. Pricing and Payment

Service Fees

• All prices are quoted in Singapore Dollars (SGD)
• Quotes are valid for 30 days unless otherwise specified
• Additional charges may apply for materials, permits, or unexpected complications

Payment Terms

• Payment terms will be specified in the service agreement
• We accept cash, bank transfers, and major credit cards
• Late payments may incur additional charges
• Disputed charges must be raised within 30 days of service completion

5. Client Responsibilities

As our client, you agree to:

• Provide accurate information about your property and requirements
• Ensure safe access to the work area
• Inform us of any hazards, utilities, or special conditions
• Obtain necessary permissions from property management or authorities
• Provide water and electrical access as required
• Secure pets and ensure a safe working environment

6. Service Limitations

Weather and Environmental Factors

Garden services are subject to weather conditions and environmental factors beyond our control. We may need to reschedule or modify services due to:

• Heavy rain, storms, or extreme weather
• Soil conditions that prevent safe work
• Plant diseases or pest infestations
• Seasonal growing limitations

Property Limitations

We reserve the right to refuse or modify services if:

• Property conditions are unsafe for our staff
• Required permits or approvals are not obtained
• Site access is inadequate for equipment or materials
• Legal or regulatory restrictions prevent service delivery

7. Warranties and Guarantees

Service Warranty

• We guarantee our workmanship for 30 days from service completion
• Plant materials come with a 30-day survival guarantee under normal conditions
• Warranty excludes damage from weather, pests, or improper care

Limitation of Warranty

Our warranties do not cover:

• Natural plant mortality or seasonal changes
• Damage from extreme weather events
• Issues arising from client negligence or improper maintenance
• Changes in soil or water conditions

8. Liability and Insurance

Our Liability

• We carry public liability insurance for our gardening operations
• Our liability is limited to the value of services provided
• We are not responsible for pre-existing property conditions

Client Liability

• Clients are responsible for ensuring property insurance coverage
• Clients must inform us of any hazardous conditions
• Clients are liable for any damage resulting from failure to disclose property conditions

9. Intellectual Property

All landscape designs, plans, and proprietary gardening methods remain the intellectual property of Mitig Picca. Clients receive a license to use designs for their specific property but may not reproduce or distribute them without permission.

10. Privacy and Data Protection

We collect and process personal information in accordance with Singapore's Personal Data Protection Act (PDPA) and our Privacy Policy. By using our services, you consent to our data collection and processing practices as outlined in our Privacy Policy.

11. Dispute Resolution

In case of disputes:

• We encourage direct communication to resolve issues amicably
• Formal complaints should be submitted in writing within 30 days
• Unresolved disputes will be subject to Singapore law and jurisdiction
• We may offer mediation services for complex disputes

12. Termination

Either party may terminate ongoing service agreements with written notice. Upon termination:

• Payment is due for all services rendered
• Materials and plants installed remain property of the client
• Confidential information must be returned or destroyed
• Warranty obligations continue for completed work

13. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, government actions, pandemics, or other force majeure events.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms of Service, please contact us: